AT&T in Glendale, AZ Open now

Reviews about AT&T

• ★ ★ ★ ★ ☆

  February 04, 2020, by Margaret Ohmes
  I went to this store in late November after comparing ratings of other AT&T retailer stores and was a little skeptical because the scores were so low. I saw only one recent review and it was very bad. Being a working person with previous jobs in customer service, I have high expectations regarding how I, and every other customer, should be treated in any store of this kind, but I took the chance and went in. I am glad to say I was not disappointed that I made this choice. The representative who helped me buy my new iPhone was William. He was very knowledgeable, patient, and helpful. He showed me features of phones as I described what I was looking for, told me pricing and incentives/sales, what many customers consider pluses and minuses, and allowed me to try each one. After I made my decision, he patiently set up my devices, activated my service, provided recommendations for cases and provided me with some accessories with my purchase. He thoroughly explained the warranties and steps I would need to take if necessary, what to expect on my first bill, and what to do if I had any problems. I love my new phone and am so glad I chose this store. I got great help, support and treatment here by this representative. The only problem was my contacts were not able to be transferred to my new phone. (from a different provider). This was not a fault of this representative but rather of the equipment in the store which did not yet have the new iPhone compatibility. Other then this, it was excellent!
• ★ ☆ ☆ ☆ ☆

  July 04, 2019, by Herbert Wolverton
  This should be zero stars. My brother, who's in a wheel chair, and I went to this place for assistance with a phone. When we entered we were greeted by the manager who said he'd be with us shortly. To set the stage, the only customer in the store were my brother and me. We waited and a trainee came over and tried to assist us but was not able to; however, he told us the manager was with a couple of regional representatives or something. They were having a meeting in the middle of the store while we waited. They began to get louder and I found they were making us wait while they compared and talked about their beards. Yes, we were waiting until they could finish talking about whiskers and laugh it up right there in front of us. We made our displeasure known and left. While we waited another customer entered but also left when we did. This was the most blatant customer service flop I've seen in a long time. AT&T, you've lost a customer who's been with you for years.